1. Do you ship worldwide?
Yes, we ship internationally, and we keep close cooperation with international logistics companies to ensure safe and timely delivery to your designated destination.
2. Is the product quality good enough? Is it durable?
Our products are high quality, reliable for the long-term use.
2.1 We use imported genuine Italian leather, environmental protection wool and high-temperature treated solid wood.
2.2 Stainless steel is available in 304 and 202 specifications.
2.3 We use fireproof sponge. Cushion adopts multi-layer and multi-density sponge.
2.4 Fiberglass adopts high-quality epoxy resin and polycarbafil. Colorful, strong and environmental friendly.
2.5 Environmental friendly paint without peculiar smell.
2.6 Our technicians have more than 5 years experience.
2.7 Five years warranty, free parts replacement. Provide life-long after-sales service.
2.8 Our professional outdoor furniture can withstand the sun, rain, corrosion, easy to clean. However, we do not recommend the use of FRP furniture in deserts or windy areas with strong wind erosion.
2.9 Lamps and lanterns are made of various environmental protection materials, with excellent safety and layer upon layer inspection. It can adapt to the voltage of different countries, and is equipped with various power plugs. However, in case of emergency, please avoid the touch of children and pets, and try to avoid using in various extreme weather, such as severe thunderstorms, typhoons, earthquakes, tornadoes and other disaster weather, so as to avoid danger. Please do not touch the bulb or other positions after the lamp works for a long time to avoid scalding.
2.10 Most of the movements of clocks and watches are made in Switzerland. They are accurate, silent and energy-saving. Some countries are forbidden to send batteries by air mail. You may need to purchase matching batteries by yourself.
2.11 Small home furnishings and decorations are solid and environmentally friendly, without peculiar smell.
3. How to order?
You can select product options on our website, add them to the shopping cart, click settlement and place an order. We will contact you in time with payment information and confirm the necessary details.
4. How to pay?
We accept following payment methods: bank transfer, wire transfer, check, Western Union remittance, MoneyGram, Escrow, 2checkout, Alipay.
5. Can I pay by credit card?
It's not convenient for us to accept credit card payment for the time being, but you can pay the deposit first and then the balance.
6. How to pay the deposit first and then the balance?
6.1 You can pay 30% of the total amount as a deposit, we will start production since the deposit was collected.
6.2 We send photos of all finished products for your confirmation. If there is a problem, you can let us modify untill every details are qualified. If there is no problem, you can pay 50% of the total amount for releasing the shipment.
6.3 You can finish the balance payment which is 20% of the total amount when the goods are collected at your address.
We highly suggest this payment method, which is both safe for us.
7. Can I pay with paypal?
Considering PayPal does not support transaction for reproduction products (IP issues), we can not accept paypal while we can accept Alipay, Skrill, 2Checkout, Western Union, MoneyGram and other online payments, which are convenient and safe as well.
8. Is it safe to pay by bank transfer? What should I do if you don't deliver the goods after receiving the payment?
It's safe. If there is such a problem, you can call our bank directly, submit commercial invoice, remittance voucher, email communication record, etc. According to this, our bank can directly and immediately freeze the funds in our company's account and claim the refund.
9. How long is the delivery time?
Products in stock can be packed and delivered immediately.
For products without stock, the delivery time depends on the quantity of the order, as well as the specific size, specification, color, material, customized information and other requirements. Small orders can usually be delivered within 7-22 days.
10. Type of shipping?
For large volume non removable leisure chairs, sofas, fiberglass furniture, etc., we provide sea transportation, railway, road intermodal transportation.
For small size or detachable leisure chairs, we can transport them by international express.
For specific freight, you can add products to the shopping cart on the website. In the settlement interface, select your country and region, and the freight will be automatically displayed on the website. You can also contact us to find out which mode of transportation is more suitable for you.
*The freight display on the website is shipping freight. If you need to get express freight, please contact email@example.com by email.
11. How to save money?
Try to use sea transportation, and try to make the volume of the ordered products larger than 3 cbm (cubic meters), which will save a lot of freight.
The more you order, the more discounts you can get. Ask for a help firstname.lastname@example.org
12. Is the packaging safe?
Each cargo will be packed layer by layer to prevent collision and extrusion during transportation. In addition to conventional waterproof cotton, foam plastic foam, corner protector, multi-layer corrugated boxes and other packaging, we will also use wooden boxes, wooden frames packing and add pallets outside.
13. How to deal with cargo damage? Is there transportation insurance?
We buy insurance for every cargo. In the event of loss of goods, we will make a claim to the insurance company and compensite your lost.
14. Is it possible to track the shipment?
Yes. For sea transportation, we will provide the bill of lading. For express transportation, we will provide tracking number. Track website: https://www.17track.net/en, this is a unified multi-national language support tracking website
15. How to pick up the goods?
For sea shipment goods, we supply home delivery, you only need to receive goods at your designated address when the logistics company delivers goods, which makes you feel very relieved.
We can also deliver the goods to the nearest logistics warehouse, and you can find your own local truck to pick up the goods. Because you are very familiar with the local situation, doing so will usually make the total freight the cheapest, which is also the most recommended mode of transportation. This is also the default shipping option of our website.
You can also contact us to confirm which mode of transportation is the most cost-effective.
Express will send directly to your address.
16. If I am satisfied with the goods and buy again, will there be more discounts?
Yes, in your subsequent order, we can give you the discount according to the specific order information.
17. How to get more discounts？
You can share our website, write good reviews, post photos, videos on social media. Please send us the links or screenshot, and we will give you the corresponding discount.
18. Can I customize the product?
Yes, you can customize the pattern, embroidery, logo, material, size, color, style and so on. Packaging can also be customized.
19. Can customized products be returned?
Products with special sizes, colors and logos may not be able to accept returns. Please contact us before placing an order.
20. Will you use my business or personal information to promote profits, just like other competitors?
We will never do that. All your information will be kept absolutely confidential. We promise that we will never disclose any business information or secrets to anyone, and your personal privacy will be absolutely confidential. This is also a necessary measure to protect the rights and interests of our dealers.
21. Can you provide the cooperative customers in my country?
Although our customers are all over Europe, Australia and America, and even many well-known old brand construction companies, design and decoration companies, well-known industry retailers, well-known online stores, or your local stores are our long-term customers, we firmly believe that customer information can not be sold or used for publicity. This is our commitment to them and a necessary measure to safeguard the rights and interests of our dealers.
22. Can I join in the cooperation?
Yes, we will start to implement the new joining plan after the Chinese new year 2020. The total amount of one-time purchase is no less than 7, 352 USD (50, 000 CNY), and you need to provide the business address in your location, the exhibition hall area is not less than 79 square meters. If you only sell in online stores, you only need to have a clean and safe warehouse to facilitate distribution. You must sell at the recommended price we set, but you have the right to discount promotions from time to time. If you want to be an exclusive agent, please contact our email: email@example.com
24.I am not satisfied with your salesmen or customer service or logistics operators. How can I write to state or request?
Please send email to firstname.lastname@example.org directly.
25. Can I have your electronic catalog?
Yes, please contact us.
26. Can I have your free sample swatch?
Yes, we provide free sample swatch related to the order and supply free international freight. But if the international express cost exceeds 43USD, we may charge part of the cost.
27. Can you send me pictures in kind?
Yes, we have a large number of physical pictures available for free use and publicity. please contact us.